| Are ZeroGravity Bed Products 100% Made In The USA ?
Yes and that means everything 100% from top to bottom is manufactured and assembled in the USA!
Are ZeroGravity Beds Copies Of Sleep Number® Bed Or Tempur-Pedic? Absolutely not. ZeroGravity's owners have been in the bedding industry for three generations. The technology that you will find in the ZeroGravity bed is in no way a copy. It is patented technology that cannot be copied by Select Comfort Corporation or Tempur-Pedic or any other company. ZeroGravityBed.com is now a direct-to-consumer fulfillment outlet making it easier than ever to own one of the best beds in the world.
What Bed Does Davey Johnson Have? Davey & Susan Johnson have two ZeroGravity Beds, The Maui and The Tahitian. Davey, Susan and Terry Bradshaw talk about their ZeroGravity beds in this MSNBC video.
What Bed Does Terry Bradshaw Have? Mr. Bradshaw sleeps on The Maui.
What Is The Estimated Delivery Time? As a general rule, your order will ship within 10-12 business days. You will receive your tracking numbers by email. Shipping times are estimated to be 7-10 business days from ship date. Please allow for extra shipping time during peak/holiday seasons. In rare cases one or more components of a bed may be out of stock. If this happens, the bed will not ship until all components are received and the order can arrive complete. You will be notified if there will be a delay in shipping.
How Do I Contact Customer Service? Mailing Address: 155 S. Court Ave, Suite 2904, Orlando Fl. 32801 Customer Service by phone: M-F 9:00 am - 5:00 pm EST: 321-594-4325 Fax: 407-404-6496 Online Support: Send us an email here or chat with us by clicking the chat icon on the top of any page.
We accept Visa, MasterCard, American Express, Discover, Google Payments, PayPal, and you may also pay by Check. Accounts paid by Check will receive and additional 2% off of the total amount of the purchase made. Checks are much cheaper for us to process so we simply pass on 75% of that savings to our customers. For your security please do not send cash.
Is It Safe To Use My Credit Card? Yes, shopping at ZeroGravitybed.com is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us. We will only ship to the billing address associated with your credit card.
Does ZeroGravity Offer Discounts? We take great pride in offering discounts and sales throughout the year. Be sure to check in with our staff by phone as we may be offering a sale, weekly special or volume discount. We offer additional savings for return customers and on orders of mulitiple beds. We also carry past models and on occasion, open box mattresses that are sold at a discount rate. The full factory warranty still applies on open box mattresses, supplies vary, call for details. Senior Citizen discounts are offered with proof of identification.
Yes! If you have referred a past or new customer please contact us. We are very thankful for your interest in our product. On orders of $5000 or more we will send you a referral check for $100.
Where Can I Enter A Coupon Or Promotional Code? Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the 'Payment' page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.
How Do I Change My Membership Information? To access your private information you will need to sign in with your account name and password. From there you can edit or delete your information through the "my account" page.
We offer free shipping for all of our customers in the continental United States both to and from your home:
*We DO charge shipping on accessories. An accessory is ANY item other than a Mattress or a Foundation. *Shipping charges will apply for deliveries to and returns from outside the contiguous 48 states. *The weight, delivery to rural areas and an incorrect addresses may delay shipping times of several days. *White Glove delivery is an optional shipping method where our team will set-up your bed in your home and at your request, remove your old mattress.
Once your order is shipped, you will be sent an email confirmation along with tracking numbers. You can then track your order by logging into your account. For White Glove deliveries you will be sent a separate email with the information you need to schedule delivery of your new mattress.
When Will My Order Be Shipped? In most cases, ZeroGravity will ship your order within 10-12 business days, excluding holidays. Your tracking numbers will be provided the day your item ships and will be sent immediately to the email address you supplied. You should expect delivery 7-10 business days or less from ship date.
Does ZeroGravity Accept International Orders? Currently we only accept orders that ship to the United States, Canada, Puerto Rico, US Virgin Islands, APOs and FPOs. Limited shipments to Europe can be arranged but are required to pay shipping fees, please contact a customer service representive for details.
What Is ZeroGravity's Return Policy? Any mattress may be returned within 90 days for an exchange or refund of the purchase price. At ZeroGravity we believe a full 30 days is needed for your body to adjust to its new sleep support system. Therefore, to be eligible for free return shipping, you must keep the bed for 30 days before requesting a return. After that, you will have an additional 60 days to return your mattress for a full refund. Should you require a return before the 30 day trial period ends, you will be responsible for the cost of the return shipping. During the 90 Day Trial Period, ZeroGravity will be responsible for the shipping charges for one exchange or upgrade of your mattress. Should you desire to return the second mattress, the shipping cost will be deducted from the refund amount. Credits or charges due will be issued to the original form of payment. Please allow up to thirty (30) days after the item has been received by our warehouse for your return process to be completed. The standard metal frame is not returnable. It is universally sized and not exclusive to a ZeroGravity mattress. Frames and foundations (adjustable or non) purchased before March 1st 2008 are not returnable. Foundations purchased after March 1st 2008 are 100% returnable under the same return policy as our mattresses Adjustable foundations are covered by a 20 Year Limited Warranty with 1 full year parts and service. Accessory items have a 30 day return policy. Learn more about the 90-Day Trial Period here.
30 days after your purchase date you will have the option to exchange your mattress or return it for a full refund. You will have an additional 60 days (for a total of 90 days from your purchase date) to continue your trial and return it FREE of charge. Returns must be packaged in original boxes. Mattress must be in excellent condition, without stains, pet fur, or damage. Frames and foundations (adjustable or non) purchased before March 1st 2008 are not returnable. Foundations purchased after March 1st 2008 are 100% returnable under the same return policy as our mattresses. See return policy. In the unlikely event you receive incorrect or damaged merchandise, please notify us immediately. We will correct this ASAP and we will pay all return shipping fees within the continental United States. Accessory items have a 30 day return policy.
ZeroGravity pays any and all return shipping fees on all mattresses shipped within the continental United States. Accessory items have a 30 day return policy.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at www.zerogravitybed.com possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.
What Are Cookies? Does ZeroGravity Use Them? Simply put, a cookie is a small piece of information that web sites use to remember information about users. ZeroGravity uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. ZeroGravity uses persistent cookies to identify members after their first visit.
Where Are ZeroGravity Retail Stores? ZeroGravity operates one independently owned and operated sleep specialty store located in Florida. We have elected to make our beds available via the Internet in order to make them affordable to everyone. Understanding that it is best to experience a bed in your home, we offer a 90 DAY IN HOME TRY-OUT and WE PAY ALL SHIPPING TO AND FROM YOUR HOME. We specialize in custom comfort sleep systems tailored to your unique individual needs. The same sleep systems that have helped professional athletes get better sleep. Our staff is expert in sleep comfort and dedicated to providing our clientele with the most professional, caring and knowledgeable service.
Does ZeroGravity Have A Catalog? We currently do not have a paper-based catalog. In order to keep prices low, we have chosen to show all of our products on the Internet at https://www.zerogravitybed.com. Older mattress models are still being manufactured. Please contact us if you would like to check manufacturing status. Or, you may call during business hours (7 days a week, 9am - 9pm EST) and place your order via phone.
How Can I Submit Comments And Suggestions? You can email us or call us at 321-594-4325 during business hours. Open 7 days a week, 9am to 9pm EST. Closed on holidays.
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